N-Soft Announces TAPI Integration With Shoreline Communications' IP Voice Communications Systems.

Business Editors/High-Tech Writers

CHARLOTTESVILLE, Va.--(BUSINESS WIRE)--Oct. 12, 2000

N-Soft Etrog Enhances CTI Contact Center Functionality

on Shoreline IP Voice Platforms

N-Soft, a developer of leading edge CTI and telecommunications solutions announced the successful integration of Etrog, its TAPI-enabled ACD software with Shoreline Communications' enterprise-class IP voice communications systems. Etrog combined with the Shoreline platform brings full TAPI functionality to the booming small-to-medium sized call center market.

Shoreline Communications, the leading provider of enterprise-class IP voice communication systems, recently announced completion of interoperability testing with several leading call center vendors. N-Soft's CTI development staff performed the successful integration in their Paris, France and Charlottesville, VA facilities, working closely with their counterparts at Shoreline Communications in Sunnyvale, CA.

Shoreline Communications uses TAPI as a standard for CTI integration. Etrog, with its TAPI interface, brings real-time agent visibility and flexible call routing options, both inbound and outbound, to Shoreline Communication-enabled call centers. Etrog also has the ability to handle multi-media.

Dave Nolting, head architect of Etrog at N-Soft said, "The Shoreline Communications IP voice communications market is, in every respect, identical to the call center market we are addressing with our Etrog product. TAPI is the key link that binds our two products. Together, we provide a dynamic inbound and outbound call management solution for this exploding marketplace. We look forward to the opportunity to work and share ideas with them."

About N-Soft

N-Soft is a worldwide provider of computer telephony software specializing in telecommunications services and computer telephony integration. Founded in 1986, N-Soft is headquartered in France with offices in the US. The company is a pioneer in IVR, billing, and switching technologies and offers its prepaid calling card product, N-Switch, globally. N-Soft's award-winning ACD product, Etrog, is a multimedia CTI contact center solution sold through its Paris headquarters and, in the US, through its Chicago sales office. For more information, visit http://www.n-soft.com.

About Shoreline Communications

Shoreline Communications Inc. has been making IP voice communications a reality in the enterprise since October 1998, shipping more than 30,000 VoIP ports to enterprise and service provider customers. The award-winning Shoreline IP Voice Communications System is a platform based on Shoreline's Distributed Internet Voice Architecture (DIVA), designed to meet requirements of fast-growing enterprise and service provider customers for scalability, reliability, and manageability. In addition, the Shoreline system provides both a rich set of integrated voice services as well as standards-based interfaces to 3rd party voice applications that enhance personal and organizational productivity. For more information, visit www.goshoreline.com or call 877/80SHORE.